Telus, Bell to Launch Torch September 24

September 24 will mark the day that both Bell and Telus will bring the BlackBerry Torch 9800 to Canadians.

Rogers is in on the act too, recently announcing that it will also be dropping the Torch on the 24th. To say that the three companies will be offering comparable plans on the BlackBerry product would be an understatement. From what we’ve been able to figure out, Bell, Telus and Rogers will all be issuing the Torch for $199 on contract.

Telus hasn’t exactly confirmed pricing yet, but I think it’s safe to say that the prices are generally right in line with Canada’s industry standards.

These sorts of hot products generally do hit Canada’s telecom giants at the same time and they do arrange their data plans and other facets around each other. The general rule is that the Big Three get first crack at new hot products and the industry, what’s left of it anyway, falls in line behind. That’s just the way it goes for Canadian customers, as they soon realize that there are few choices in terms of who to purchase new products from.

The Torch probably won’t make that big of a splash in Canada, at least right away, but the smart phone could be a decent long-term builder for RIM.

When it was first announced, the BlackBerry Torch 9800 was believed to be the product that would help RIM launch into the next phase. A game-changing phone in every way, the Torch was said to be a worthy rival to the iPhone 4. Of course, then the phone actually came out in the United States and reviews were mixed. The new O/S was a plus, but the rest of the phone just didn’t seem to cut it.

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Section: News & Information | Opinion: Voice It

Mobilicity Reaches 100 Days

Mobilicity has reached 100 days in business, having launched their service on May 14. At the time of the launch, they boasted some 35 corporate locations and 200 distribution centres.

These days, Mobilicity is proud to boast a 30% increase in distribution locations with a total of over 300. Due to the fact that Mobilicity is only operating in the Toronto area, 300 distribution centres isn’t a bad showing for the company.

Mobilicity was originally formed as DAVE Wireless when they entered the 2008 spectrum auction. The company spent $243 million on 10 Mhz of AWS spectrum blocks largely covering southern and eastern Ontario, Victoria, Vancouver, Calgary and Edmonton.

Plans are to extend their customer base by reaching into some of the other areas that they have spectrum in, but nothing much has happened so far. The concentration is, as you can see, largely on the Toronto area. According to Mobilicity, however, moving to Ottawa, Calgary, Edmonton, and Vancouver remain part of the plan. There is no arrangement to go into Montreal, though, because the company doesn’t own any spectrum there.

“We;re continuing to enhance our distribution to provide the most convenient customer experience around. With our extensive and growing network of locations, Mobilicity customers can easily shop for phones, pay their bills and receive customer support near their homes or workplaces,” said Mobilicity president and CEO Dave Dobbin.

Along with Public Mobile and WIND Mobile, Mobilicity has dedicated itself to taking on the incumbents in the area of discount products and service plans. The fact that Rogers launched Chatr and Bell re-launched Solo Mobile may have hurt the chances of companies like Mobilicity, but Dobbin’s company is still aimed at accomplishing its goals and the 100-day mark symbolizes just the beginning.

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Section: Corporate, Uncategorized | Opinion: Voice It

Samsung Galaxy S Lands “Early” for SaskTel

SaskTel customers were understandably frustrated as they were told that their pre-orders for the Samsung Galaxy S phone may not be able to be filled in time for the announced August 25 launch date. Shipments were delayed, however, and that spelled trouble in terms of reaching the launch date.

This all was quite a problem for SaskTel, as the launch of the Samsung Galaxy S was to come on the heels of the launch of the 3G network. It would have helped SaskTel’s image considerably in that they would have looked like real competition for Bell and Telus.

But wait! Jump, an authorized SaskTel retailer, has reported that it does indeed have some Samsung Galaxy S units available. And Jump is filling some of those pre-orders, too, which means at least some of those who wanted their phones by launch date can have their phones slightly past launch date.

The Samsung Galaxy S is being touted as a quality first Android product for SaskTel, so it’s good to see that they can get at least some of them off the ground. It may not be the launch they were looking for, but these things happen and SaskTel can still gain some points through this if they provide service and some sort of accountability to customers looking for the product.

SaskTel’s price plans for the Samsung Galaxy S are pretty interesting. They match Bell in charging $150 with a three-year contract, but their no-contract price is an alarming $645. That exceeds Bell’s no-contract price of $499, of course, but some increases are to be expected from smaller carriers.

In any event, SaskTel has got to be hoping that they can get on with their launch. Even though Jump was able to bail them out with some “early” units, the main batch of Samsung Galaxy S phones still need to arrive in stores.

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Section: News & Information | Opinion: Voice It

Telus Takes 3G to Saskatchewan

Just days after SaskTel flipped the switch on its own 3G network in Saskatchewan, Telus is introducing its own HSPA+ rollout for the province.

That means residents of Saskatoon, Regina, Moose Jaw, Swift Current, North Battleford, Prince Albert, Lloydminster, Yorkton. Weyburn and Estevan can get their hands on all the 3G+ goodness thanks to Telus’ rollout of the network. SaskTel’s rollout is comparable, of course, but there’s no telling where Telus plans to stop with providing service. Their network may be more reliable, too, and SaskTel might want to brace itself.

Now this all came about thanks to a network sharing agreement between SaskTel, Telus and Bell that came into play all the way back in October of 2009. The arrangement was to ensure that “Customers will enjoy the benefits of the most advanced wireless technology commercially available in the world, expanded network coverage, and access to a range of new and leading-edge wireless devices.”

Sure, it only took until now for the network to get up and running. But at least Saskatchewan residents can get in on all the magic of 3G right around the time the rest of the country is moving towards 4G.

The agreement between the three companies ensures that 98% of the province gets coverage, which is good news for consumers because they’ll have plenty of options in terms of finding spots to get access. With Bell and Telus on board along with SaskTel, the network sharing could result in some rather interesting pricing as the companies work to divvy up the customer base.

None of this is to say that Saskatchewan is a battleground for Canadian telcos, of course, but there’s a lot more to the province than wide open network spaces.

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Section: Corporate, News & Information, Technology | Opinion: Voice It

Public Mobile Offers 50% Off

So Public Mobile is hoping to start tagging a whole new crew of customers and a new promotion is geared to do just that. The new entrant in Canada’s blossoming telecom sector is slashing rates and even offering one month of free service.

On August 19, Public Mobile announced that it was going to knock a whopping $40 off of its most expensive phone: the coveted Kyocera G2GO. The Kyocera G2GO retailed for $180 at Public Mobile outright, but the $40 discount was a great help. Now, however, the Kyocera G2GO has dropped even more. It was retailing for $125 at Public Mobile, but it’s not $90 outright. That’s with no contract, folks.

Public Mobile’s done similar slash jobs on other phones. The Kyocera Tomo is just $60 no contract. Not impressed? It used to be $125. And the Samsung R312? That’s going for $62.50 now. It used to retail for $125 no contract.

The discounts mean that Public Mobile has sliced and diced the prices on three of their phones. That’s pretty good stuff considering PM’s only got four phones. The ZTE C78 stays the same, retailing no contract for $70.

Clearly these are some pretty impressive discounts, but are they signs of desperation within the walls of Public Mobile? Or are they innocent promotions simply designed to get more customers?

Either way, customers can get in on these deals until September 12 or while supplies last. Bear in mind that the deals also include one month of free service. Public Mobile sure is working to get customers in the door, that’s for sure, but whether they have the selection and service quality to keep them there is something that remains to be seen. Good luck!

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Section: Corporate, News & Information | Opinion: Voice It

Bell Brings BlackBerry Torch Sign-up Page Online

Thanks to the good people at Mobile Syrup, we now know that Bell has brought its BlackBerry Torch sign-up page online.

Of course, all of us industry types knew that Bell was going to be bringing the Torch and that the release was going to be sometime in the fall, but now it looks like the confirmation has arrived with the appearance of the web page.

The page is, of course, one of those usual “sign up for more information when more information becomes available” types of deals. Good enough for fans of the Torch that can’t wait to get their hands on one of these babies, I guess, but the reviews so far haven’t been all that convincing and the Torch isn’t exactly selling that well in the U.S. Maybe Canadian markets will change its fortunes? Hard to say.

In any event, launch parties are already planned for the BlackBerry Torch 9800 in Toronto on September 21. So the QWERTY slider will be brought in to Canadian markets in style, at least, as the T-Dot launch party should be a pretty big event. And there are subsequent launch events schedule for Vancouver (September 22) and Montreal (September 23) that should generate some buzz among fans.

Unless you’ve been living under a telecom rock somewhere, you know that the BlackBerry Torch 9800 is the device with the updated BlackBerry 6 O/S. It’s supposed to be a game-changer of sorts, but early reviews haven’t exactly been singing its praises as an overall device.

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Section: News & Information, Technology, Trendy | Opinion: Voice It

Bank of America & Visa Testing Cell Phone Payments

The Bank of America and Visa are testing cell phone payment plans that will make it possible for customers to pay bills and do more transactions on their smart phones. A test program will begin next month with designs on allowing customers the ability to pay for items in stores with their smart phones.

The program is being called a “digital wallet,” which is interesting given the availability of debit and credit card options in almost every single purchase point.

Banks, tech companies and cell phone providers are lining up to become the first to develop the technology, with designs on transforming how consumers pay for things in North America. The technology has existed for years in Japan, but America has been a little slow on the uptake.

The technology essentially allows users to install chips into their smart phones that emit radio signals over short distances. Users then “bump” their cell phones with point of purchase locations and bank account data is collected to enable the purchase to be made. Sound like a potential for disaster? That’s because it probably is.

Of course, the big goal behind this is that of “contactless payment.” Visa and the other companies involved are hoping that users will take to the idea of simply “waving” their phones near products they want to purchase. Apparently the use of a simple card is too complicated.

With identity theft continually on the rise, this project should be raising a lot of alarm bells and red flags. Imagine the opportunity for wireless robbery should this technology really take off. There is so much potential for disaster here that I’m having a hard time getting excited about the possibilities. And nevermind the potential for lost jobs and the continued move towards a completely impersonal society.

Imagine stores filled with quiet drones simply waving their phones in front of products they want to purchase. No more cashiers, no more check-outs. Sound like a utopia? Hardly.

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Section: Concepts & Designs | Opinion: Voice It

Cell Phone Makers to Include Mandatory FM Tuner?

It looks like the cell phone makers may soon be dragged into the middle of a long-running dispute between radio broadcasters and the recording industry. The plan involves a “compromise” among radio broadcasters, recording labels and artists that could impose a federal mandate on cell phone makers that would make them have to include an FM radio chip in all new cell phones.

The deal is currently being considered and the cell phone makers are somewhat put off by the idea of regulations telling them how to manufacture phones across the board. The cost, too, could be an issue.

Now the proposal does include what is being termed as all “relevant media,” so other media players could also be included in the mix.

For some, this battle means the survival of a dying form of entertainment. FM radio is dwindling as people turn to media devices and MP3 players to get the music and entertainment they want on demand. Sifting through the lack of choices on the FM dial is a less than thrilling prospect these days, especially with annoying “shock jocks” and mindless banter filling most of the airwaves.

This is a sort of lobbying tactic used to keep old industries afloat in the wave of new ones. It is also coached in the recording industry’s long-standing dispute with getting paid properly for its work, although the terms of those arrangements appear to change weekly. This time it’s about territory and radio, next time it’ll be about something else.

So will cell phone makers have to include mandatory FM tuners in all of their products? It’s probably too early to say, but a little subsidizing might grease the wheels. If the makers can cut some sort of deal with with the broadcasters for payment for the installations, this could actually fly. The theory follows that the broadcasters make more money by having their “products” exposed on mobile devices. It’s possible.

Of course, there are some who feel that FM radio still has value and they may well enjoy the options with a tuner on a cell phone. But there are plenty of ways to stream radio already, so it’s questionable if this will make any sort of difference whatsoever.

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Section: Legal, Technology | Opinion: Voice It

Engineers Testing Sign Language on Cell Phones

Engineers at the University of Washington are testing MobileASL, a tool that uses motion detection to identify sign language. The goal is to transmit images of American sign language over U.S. cell phone networks.

“Sometimes with texting, people will be confused about what it really means,” says Tong Song, who is studying at Gallaudet University, a school for the deaf in Washington, D.C., and participating in the summer pilot test. “With the MobileASL, phone people can see each other eye to eye, face to face, and really have better understanding.”

MobileASL’s study team features 11 students and is the first team to examine how deaf and hearing-impaired people can use mobile video phones. The plan is to employ a much larger field study in the winter.

The engineers are currently at work on optimizing video signals for sign language, a task that should involve the increasing of the quality of facial images and hand images to reduce the data transfer rate. They are also working on reducing the amount of battery power used by these sorts of phones, employing motion sensors to take part in the task.

Many phones already do use a form of video conferencing. The problem is that broadband companies currently block the conferencing from their networks and offer high prices because of the heavy bandwidth used. The goal for the MobileASL team is to have the phones reduce the amount of bandwidth used.

“We want to deliver affordable, reliable ASL on as many devices as possible,” University of Washington professor Eve Riskin says. “It’s a question of equal access to mobile communication technology.”

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Section: Concepts & Designs | Opinion: Voice It

Canadians Pay “Draconian” Fees

According to an analysis by the SeaBoard Group, Canadians are trapped by some of the most restrictive cell phone contracts in the world. On top of that, the fees we pay are downright “draconian.”

“We have no doubt that local carriers could shorten the duration of contracts and still make a profit, but until now Canada’s incumbent carriers have had no reason to do so,” said Amit Kaminer, author of the analysis for the SeaBoard Group.

Kaminer blamed the oligopoly of Bell, Telus and Rogers are a big component to the issues, adding that the notion of “charing what the market will bear” also plays a role in the sour state of Canada’s telecommunications sector. The analysis also revealed that the most consistent complaint among consumers relating to their cell phone service in Canada is, you guessed it, the contracts.

The majority of contracts in Canada are three-year contracts. Compare that with the average contracts in Japan at 12 months or the majority of contracts in the United Kingdom at 18-24 months.

“The economic value of a contracted iPhone 4 customer in Canada is $3,689. Contrast that figure with the $1,598 value of a customer buying the same phone from a carrier in the U.K. Poor Canadian consumers are paying 2.3 times more for the same device – if they keep the device for the full term,” says Kaminer.

With 95% of the market share tied up by three companies, it’s hard to imagine things shifting any time soon. It’s almost a broken record, but the Big Three have run the telecommunications sector into the ground by offering little choice and little distinction for consumers. The upstarts have broke in to the market, sure, but with Rogers and Bell cranking up discount brands to tackle that problem, it doesn’t look like the likes of WIND or Mobilicity could be equipped to offer much by way of hope.

Of course, carriers use contracts because they work. It means that there’s guaranteed income to support costs. But part of the problem in Canada is that breaking a contract, for any reason at all, is a ridiculous process bordering on the absurd. The contract cancellation fees are “draconian,” says the SeaBoard Group study, and they go far beyond covering costs for carriers – especially when contracts are near their conclusion but the fees kick in anyway.

So what can change? Not much. Canada’s sector is locked in this pattern and will remain so for the immediate future at least. We can hope that the competition will break things down a little, but the Big Three hold too much market share to really consider any sort of shifting to be logical anytime soon.

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Section: Corporate | Opinion: Voice It